The Fulfilment Standard™

A better way to measure 3PL performance.

Our 100-point scoring system evaluates what actually matters across six weighted pillars. Independent. Verifiable. Built on real operational data.

92 /100 Fulfilment
Standard Score™
Recently rated Live
Inner West LogisticsSydney
92
↑ +2
South-East FulfilmentMelbourne
87
↑ +1
Port Pinkenba 3PLBrisbane
74
↓ −3
Built on real data. Not opinion.

Performance you can verify.

12,847
Orders analysed
43
Warehouses reviewed
6
Systems tested
WMS · EDI · API
The scoring model

Six pillars. One hundred points.

Each pillar is independently assessed and weighted to reflect total performance. The same rubric. The same evidence. The same result, every time.

Fulfilment Performance

25 pts

Pick accuracy, on-time dispatch, error rates, returns processing speed, peak commitment delivery.

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Cost Transparency

15 pts

Rate-card clarity, hidden-fee detection, shipping pass-through, line-level invoicing, escalation discipline.

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Systems & Integrations

15 pts

WMS depth, API connectivity, EDI capability, real-time visibility, data ownership at termination.

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Scalability

15 pts

Peak capacity, geographic reach, volume tier flexibility, surge labour, SKU expansion handling.

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Customer Experience

15 pts

Account management, communication cadence, issue resolution, escalation path, documentation discipline.

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Warehouse Operations

15 pts

Cycle counting, security, hygiene, OH&S, environmental controls, certifications (HACCP, GDP) where applicable.

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The rules

A standard built on independence and integrity.

01

No pay-to-rank.

Score and tier are determined by the rubric only. There is no fee for inclusion in the rated set, and no sponsored placement of any kind.

02

Same scoring for everyone.

Every provider is assessed against the same six pillars, the same sub-criteria, and the same evidence requirements. No exceptions.

03

Scores update with reality.

Reviewed quarterly. Material change triggers immediate re-review. Status is suspended pending investigation when concerns are raised.

04

Every claim is auditable.

Every Verification ID is publicly checkable. Score history, last assessment date, and any active concerns are visible on the record.

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See how your 3PL stacks up.

Submit your information and receive your estimated Fulfilment Standard score in 60 seconds. Free for brands. Independent. Always.

Sample provider record FS-AU-00037
82 / 100 Performance Rated · AA

Fulfilment Standard™ is a proprietary framework developed and maintained by 3PL Compare™.